Why Less = More In eCommerce (And How it Affects Your Revenue) - Skup
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Why Less = More In eCommerce (And How it Affects Your Revenue)

Patricia Protopapadakis 8 months and 20 days ago
Why Less = More In eCommerce (And How it Affects Your Revenue)
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Less is more.

That should be the first rule of any business pursuit.

I get it, discovering a new business opportunity opens up so many doors. And behind each door lies hundreds of shiny objects that pull you in.

Between the thousands of apps and millions of products to choose from, decision making tends to get out of control.

We become so preoccupied with implementing too many tactics that we don’t realize the hazardous effects that result.

It’s time to take it easy on the overkill.

Let’s take a look at the most common ways store owners let themselves get carried away, and how to resolve each one.

Products

Product Line

It’s easy to get stuck in a dropshipping vortex due to the millions of products available on Ali Express.

Thirty minutes on the site wreaks havoc on your once cohesive product line.

Your niche store becomes a general store, or your general store ends up with 30 different product categories.

We’ve all been there.

The enormous amount of products makes it difficult to stick to your original product plan, but it’s important to stay focused.

When you’re first building your store, you should only have a product line of 1-5 items.  If you start off with a robust line, you’ll end up spreading yourself and your ad spend too thin.

Once your store gains traction, you can expand on the original line based on what’s selling.

When you do expand, keep the less is more mantra in mind.

Product Dumping

Product Dumping, verb: the act of throwing random products into a chaotic collection on the homepage.

I see this far too often to keep it to myself.

The best selling items should be on display in an organized collection on the homepage.

If you own a general store with different types of products, don’t worry.  There’s a way to avoid product dumping while putting your lead items on display:

Create separate collections composed of products that complement the best seller. And always place the best sellers at the beginning of the list.

A cohesive product line looks organized and professional, which should be two goals for your store’s overall design.

Product Titles

This is one of the most neglected tasks for some store owners.

Fulfillment apps, like SMART Express, import products from Ali Express to the product pages of your store.

In addition to the products – variants, product descriptions, prices, and titles are imported as well.

It is essential to customize your product titles.

What’s the first impression you get from looking at this product accompanied by that title?

What’s your impression now?

Was there a noticeable difference in the perceived value of the item? There should have been.

If your initial thoughts had any negative connotations, you’re not alone. A customer would have thought the same thing.

Shortening the product titles and making them relevant to your store and products makes it less likely for negative opinions to form.

Variants

For this section, it’s worth stating again: LESS IS MORE.

Now do it two more times on your own for the message to set in.

Have you guys ever read of the Paradox of Choice by the psychologist, Barry Schwartz? If not, you should.

Let me break it down for you real quick.

In essence, customers avoid buying an item when they are faced with too many decisions. The decision-making process becomes too overwhelming, so they end up avoiding the purchase altogether.

That’s a post our SMART CCO, Matt, made earlier this week.

Can you see how eliminating variants has helped increase his conversions? A 6% conversion rate is outstanding.

Get rid of your variants.

Look at your sales reports and find what isn’t selling. Remove the duds.

If you are adamant on having variations for your products, that’s fine, limit it to three options per product.

Storewide Discounts & Product Pricing

Discounts

Another popular tactic I commonly see amongst stores is store-wide discounts all year round.

Unpopular opinion: ditch it.

Don’t offer discounts on each of your products, unless of course, you’re marketing yourself as a discount or bargain store.

Excessive discounts cause visitors to perceive the items to be ‘cheap’. This perception of your products will also form the perception that your brand is ‘cheap’ as well.

Having a separate “sale” collection is great, but you should save the storewide sales for major annual holidays.

Less is more.

Pricing

Go easy on the price comparisons, too many store owners decide to mark down a product 50-75%.

Large markdowns don’t make your customers feel like they’re scoring an awesome deal. It seems like you are trying to bait them with false advertising of the products actual worth.

Markdowns should stay within the 40% range.

Store Layout & Design

Layout

The layout of your store should be simplistic and easy to navigate.

Limit the number of pages your customer travels through to make a purchase. The home page, catalog and product page should be the only pages your customer has to engage with before they reach the cart.

Any extraneous pages or pop-ups should be removed.

The navigation menu should be simple as well.  The tabs should include only the pages that help make a sale; home tab, catalog, about us page (optional), contact page.

A FAQ’s page or tracking tab are suitable replacements for an about us page.

Design

We have reached my favorite topic, and one I’m sure you’re tired of hearing me talk about.

I’m not going to dive too deep because I have quite a few articles on design basics. But since we’re on the topic of less is more, it wouldn’t feel right to leave design out.

So let’s begin.

The color scheme. The number of color combinations is unfathomable, which is why it quickly gets out of hand.

I’m going to let you in on a lil secret. Choosing a color scheme is super easy!

Take the main color from your logo and find its HEX#.

If you have no idea what I’m talking about, that’s ok! A HEX# is a 6-digit code that’s associated with a particular color.

You can get the HEX# from the designer or Photoshop and GIMP.

Once you retrieve the HEX#, go to color-hex.com and type the code into the search field.

When the results populate the list of colors, search for the ones that are classified as complementary or analogous.

Those are the types of colors you’ll want to include in your color scheme. Choose 2-3 colors, less is more.

The next issue is something I will continue to bring up until the message sinks in.

Scarcity tactics. LESS IS MORE.

Your product pages shouldn’t look like a billboard in Vegas.

Eliminate flashy text, gimmicky “buy now before…” pleas, and, most definitely, pop-ups about who bought what, where, and when.

Your product pages should be as tasteful and welcoming as possible.

If you want to use scarcity as a sales tactic, a simple countdown timer is extremely useful.

Less is more.

Time to Recap:

Before we head our separate ways, I think it’s important to jot down the main takeaways from this post.

  • Keep your focus when creating your product line.
  • Create collections made up of complementary products.
  • Product titles should be concise and related to your brand and product.
  • Remove variants.
  • Limit the number of discounts throughout the store.
  • Your stores’ design and layout should be simple and tasteful.